Version and last updated: 23 October 2026

1. About these terms

These terms apply when you submit a table request or custom event enquiry through this website. The venue is North Star Shisha Lounge at 67 Thorney Mill Road, Iver, SL0 9AH. You can contact the team at [email protected] or 01895 442128.

2. A request is not a confirmed reservation

Sending the form asks the North Star team to check availability. It does not create or confirm a reservation. A table or event is confirmed only when the team contacts you and expressly agrees the date, time, party size and any other relevant details.

3. Information you provide

Please provide accurate contact details and booking information so the team can respond. If your plans change, or you expect to arrive late, contact the venue as soon as possible. Do not include confidential payment information in the free-text message box.

4. Availability, menus and prices

Requests are subject to availability. Menus, prices, opening hours, entertainment and venue arrangements may change. The team will tell you about any material change that affects a proposed reservation before it is confirmed or, where that is not reasonably possible, as soon as it can.

5. Custom events, deposits and cancellations

A custom event may require separate written details covering timings, capacity, food, entertainment, deposits or cancellation arrangements. If any payment, deposit, cancellation fee or no-show condition applies, the team will explain it before asking you to agree or pay. Submitting this website form alone does not create a payment obligation.

6. Allergies and dietary requirements

Tell the team about allergies or dietary requirements when making your request and confirm them with staff before ordering. The team can provide allergen information for the food and drink being served. Because food is prepared in a working hospitality environment, discuss the risk of cross-contact directly with the venue if it is relevant to you.

7. Conduct and safety

Guests must follow the law and reasonable venue instructions intended to protect customers, staff and property. The venue may refuse or end service where conduct is unlawful, threatening, abusive or creates a genuine safety risk. This does not affect any legal rights you may have.

8. If the venue needs to change or cancel

If North Star cannot honour a confirmed arrangement, the team will contact you as soon as reasonably possible and discuss an alternative or any refund that is due. Nothing in these terms removes responsibility where the law does not allow that responsibility to be excluded or limited.

9. Personal information and marketing

North Star uses the information in your request to respond and manage the proposed reservation. The separate marketing box is optional and is not required to request a table. Read the privacy notice for more information.

10. Your legal rights

These terms do not affect rights that cannot lawfully be limited or excluded. The laws of England and Wales apply, and disputes may be brought in the courts that have jurisdiction under applicable consumer law.

11. Questions or complaints

Please contact North Star first so the team has an opportunity to help: email [email protected], call 01895 442128, or write to 67 Thorney Mill Road, Iver, SL0 9AH.

Table requests, clearly explained